Warranty

All Beliani products come with a 24-month manufacturer's warranty covering material and manufacturing defects. Our Customer Service team will review your claim and provide the most suitable solution.

The full legal warranty conditions and product-specific information can be found in our General Terms and Conditions.

How to make a warranty claim?

To report an issue, please log in to your My account and submit your complaint through your order details. Your invoice serves as your warranty document.

Please check your items upon delivery and report any problems as soon as possible. Transport damage must be claimed in writing immediately and within 24 hours of receiving the goods. Delays in reporting or addressing damage may affect your warranty claim.

What happens after submitting a claim?

After reviewing your claim, we will determine the best solution depending on the issue. This may include:

• replacement parts,
• replacement of the product,
• financial compensation,
• another appropriate solution depending on the situation, such as local repair by a qualified professional, with compensation where applicable.

If the whole product is not replaced, the warranty covers the relevant spare parts. To obtain these parts, please send us photos of the damaged components along with a detailed description of the issue.

For some products, such as bathroom furniture and bathtubs, a specialist assessment may be required to identify the cause of the issue.

What is not covered?

• Misuse or improper handling
• Normal wear and tear
• Incorrect installation or assembly, or failure to follow instructions
• Environmental factors such as humidity, extreme temperatures or prolonged exposure to water
• Force, impacts, falls or accidents
• Unauthorised repairs or modifications
• Products no longer in their original assembled condition
• Minor imperfections not visible under normal lighting conditions from a distance of 3 metres
• Natural variations in materials, such as differences in colour, wood grain, texture, or small hairline cracks in wood, as they are not considered product defects

Warranty period

The warranty period is 24 months from the delivery date.

If a defective product is replaced, the warranty period restarts from the delivery date of the replacement. If only a specific component is replaced, the warranty period restarts solely for that particular part.

Additional services and refunds

Additional services such as payment fees, express delivery or assembly services are not covered by the product warranty and are not eligible for a refund under warranty claims.

Any repairs covered by the warranty are limited to the maximum value of the goods.

Consumer rights and disputes

You are entitled to exercise your rights and options under the applicable guarantee laws and periods without any limitations.

In case of any disputes, the Civil Code will apply. Customers also have the right to use out-of-court institutions to resolve consumer disputes.